Legal information
Privacy policy
Courtesy translation — only the French version is legally binding.
This policy explains how we process your personal data when you visit the website domaine-gouloumes.com, contact us or book a stay, in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (loi ‘Informatique et Libertés’).
1. Data controller
Cédric Gouloumès, sole trader (entrepreneur individuel, EI), 3, route des Plaines, 46300 Saint-Projet, France — [email protected] — +33 7 77 89 07 32.
2. Data collected
- Booking: surname, first name, email, telephone, address, country, number of guests, dates of stay, special requests, payment history. Card details are entered directly with Stripe: we have no access to them.
- Communications: messages sent via the contact form, by email, by telephone or via WhatsApp.
- Browsing: technical data (IP address, browser, pages viewed) and cookies, described in section 7.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Managing your booking, your stay, payments and our customer relationship | Performance of the contract or pre-contractual measures |
| Responding to your enquiries and preparing a quote | Pre-contractual measures; legitimate interest |
| Keeping the accounts, declaring and paying over the tourist tax | Legal obligations |
| Ensuring the security of the website and preventing fraud | Legitimate interest |
| Measuring website traffic, where non-essential cookies are used | Consent |
We do not send marketing newsletters without your prior consent, and we never sell your data.
4. Recipients and processors
Your data is intended solely for Domaine Gouloumès. It is hosted and processed on our behalf by:
- Lodgify (CODEBAY SOLUTIONS LIMITED, United Kingdom): website, booking engine, messaging and booking management;
- Stripe (Stripe Payments Europe, Ltd., Dublin, Ireland): secure payment and fraud prevention;
- Swikly (Swikly SAS, Lyon, France): online registration of the security deposit for direct bookings; card details are entered directly with Swikly and we have no access to them;
- Google (Google Ireland Ltd.): anti-spam protection for forms (reCAPTCHA), where applicable;
- WhatsApp (WhatsApp Ireland Ltd., Meta group), only if you choose to contact us this way.
Some of these providers may transfer data outside the European Union, in particular to the United States; such transfers are governed by the safeguards provided for by the GDPR (the EU-US Data Privacy Framework adequacy decision or the European Commission’s standard contractual clauses). Data may also be disclosed to the authorities where required by law.
5. Retention periods
- Booking and customer relationship data: 5 years after the end of the stay;
- Accounting records: 10 years, in accordance with the French Commercial Code (Code de commerce);
- Contact requests not followed by a booking: 3 years after the last exchange;
- Audience measurement cookies: 13 months maximum.
6. Your rights
You have the right to access, rectify and erase your data, to restrict its processing, to object to its processing and to data portability, as well as the right to withdraw your consent at any time and to give instructions on what should happen to your data after your death. To exercise these rights, write to [email protected]; you will receive a reply within one month.
If you believe that your rights have not been respected, you may lodge a complaint with the CNIL, the French data protection authority (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr).
7. Cookies and local storage
The website uses cookies that are necessary for it to function (language and currency preferences, security, booking) and, subject to your consent given via the dedicated banner, audience measurement cookies. You can change your choices at any time via this banner or your browser settings.
To speed up the display of the calendar, the website temporarily stores the availability and rates you have viewed in your browser (local storage), for a maximum of 12 hours. This information cannot be used to identify you.